Return / Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  Shipping charges are not refundable unless the package was damaged or lost by the carrier. 

To be eligible for a return, your item must be unused and in the same condition that you received it and it must also be in the original packaging.

Gift Cards are a non-returnable item.

To complete your return, we require a receipt or proof of purchase.

If an item is defective from the factory or missing parts, please contact the manufacturer directly first to see if it is covered under their warranty replacement policy.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
DVD that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days of receiving item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@houseoftrains.com.

Special Order Items (if applicable)
Items specially ordered for a customer which are not a regularly stocked item are not eligible for refunds.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a different item, send us an email at customerservice@houseoftrains.com and send your item to: 8106 Maple Street Omaha Nebraska US 68134.

Shipping
To return your product, you should mail your product to: 8106 Maple Street Omaha Nebraska US 68134

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.